The guarantee is conditional on compliance with the following guidelines:
- Before first use, wash the cutlery in warm water using a non-aggressive liquid detergent, rinse and wipe dry with a soft cloth.
- All stainless steel cutlery is dishwasher safe. Remove the cutlery from the dishwasher immediately after completing the selected washing programme to avoid staining due to condensation. Do not leave them in the dishwasher to dry, wipe the individual pieces of cutlery dry with a soft cloth, especially the blades of the knives. This will avoid possible stains. However, we cannot recommend washing 17/0 or 18/0 chrome stainless steel cutlery in the dishwasher without reservations. Prolonged or intensive washing in the dishwasher, even with 18/10 cutlery, can cause a loss of high gloss on the cutlery, damaging the decorative gilding of the cutlery and the satin finish.
- When washing in the dishwasher, be sure to follow the correct dosage of only the manufacturer\'s recommended detergents and rinses, including the regular replenishment of regenerating salts. Load cutlery into the dishwasher in accordance with the instructions. Cutlery parts should not be separated. Store them mixed upright, handle down, to ensure sufficient washing and rinsing. The blades of the knives must not touch each other or any other metal. Likewise, for satin-finished and silver-plated cutlery, avoid contact with other metal. Do not wash 18/10 chrome-nickel stainless steel and 17/0 or 18/0 chrome stainless steel cutlery together in the same basket in the dishwasher. Knife blades and serrations are subject to special stress in the dishwasher. In the absence of softeners, it is possible to wash other cutlery parts in the dishwasher, but the knife edge is dulled. For knife blades, the lack of softeners may also result in a dulling of the appearance of the blades. Do not dry the knives in the dishwasher, but wipe them with a soft cloth.
- Do not let food acids, which are contained in mustard, marinades, salad dressings, fruit, compotes, fruit dishes, etc., dry on the cutlery. Prolonged or intense exposure to these acids can cause irremovable stains on cutlery. Acidic food residues particularly attack knife blades, so rinse and dry cutlery immediately after use.
- Do not use cleaning agents that may damage the polished surface of the cutlery, such as sand-based cleaners, sponges with metal fibres, harsh cleaning cloths, aggressive chemicals, etc.
- If you want to preserve cutlery of a higher utility value, such as silver-plated, satin-finished or decorative gold-plated cutlery, use and maintain it with respect to its special finish if you want to keep it for a longer period of time. Hand washing and separate storage in a special case is recommended. With silver-plated cutlery, the silver surface is prone to oxidation, so we recommend wiping silver-plated cutlery occasionally with a silver cleaning cloth. Never use acids. Decorative gold-plated cutlery is susceptible to scratching, so never use a silver cleaning cloth, which has an abrasive effect.
- Cutlery is intended for dining, i.e. for eating and handling food. Do not use them for any other purpose!
The quality guarantee does not apply in these cases:
- Wear and tear caused by normal use.
- The product has been used in violation of the Cutlery Care Instructions TONER guarantee
- Defects caused by impact, excessive force or use of the cutlery for purposes other than eating.
For legitimate claims, please contact us : 602 80 20 80 or email: zwiebelmuster1@gmail.com.
By following the above guidelines, you will ensure the long term high quality, durability and nice appearance of your purchased TONER brand cutlery.
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